Privacy Policy

1. Purpose

1.1 Swivelpole Europe B.V., Swivelpole Group (US) LLC, Swivelpole (CA) Ltd, and Swivelpole Australia Pty Ltd (collectively referred to as "Swivelpole" or "We") respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our website, services, and products.

This Privacy Policy may be updated from time to time. We encourage you to review this page periodically for any changes.

2. Data Collection and Processing

2.1 Types of Data Collected.

Personal Information: We may collect the following personal information:

Contact Information: Name, address, email address, phone number.
Professional Information: Job title, company name.
Communication Data: Information from emails, phone calls, and other communications.
Technical Data: Internet Protocol (IP) address, browser type, and other technical information.
Usage Data: Information about how you use our website and services.

2.2 Purposes of Processing

We may use your personal information for the following purposes:

To provide and improve our services: This includes fulfilling orders, providing customer support, and improving the functionality of our website and services.
To communicate with you: This includes sending you newsletters, marketing communications, and other updates.
To personalize your experience: This includes tailoring our services and communications to your interests.
To comply with legal and regulatory obligations: This includes responding to legal requests and preventing fraud.

2.3 Legal Basis for Processing

We rely on the following legal bases to process your personal information:

Performance of a contract: When the processing is necessary for the performance of a contract with you (e.g., fulfilling an order).
Legitimate interests: When the processing is necessary for our legitimate interests, such as improving our services, communicating with you, and protecting our business.
Consent: Where required by law, we will obtain your consent before processing your personal information for certain purposes, such as sending you marketing communications

2.4 Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

3. Cookies and Tracking Technologies

We use cookies and similar technologies (such as pixels) on our website. Cookies are small text files stored on your device when you visit a website. We use the following types of cookies:

Essential (Essential) Cookies: These cookies are required for the website to function and cannot be disabled. They enable core functionalities such as security, authentication, network management, and accessibility. They may also be used to store user preferences where explicit consent is not required.
Preferences (Functional) Cookies: These cookies allow us to remember your settings and choices, such as language preferences, login details, or region selection, to provide a more personalised experience.
Statistics (Analytical) Cookies: These cookies collect anonymous data about how visitors interact with our website, helping us improve performance, identify errors, and optimise content.
Marketing Cookies: These cookies track user activity across websites to deliver relevant ads and marketing campaigns. They may be set by third-party advertisers or social media platforms to personalise advertising.

We require your explicit consent for Preferences, Statistics, and Marketing Cookies. You can manage or withdraw your consent at any time via our Cookie Settings. For more details on how we use cookies, please refer to our Cookie Policy.

4. Automated Decision-Making

We do not use automate decision-making or profiling.

5. Your Rights

You have the following rights regarding your personal information:

Right of Access: You can request access to the personal information we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete information.
Right to Erasure: You can request that we delete your personal information under certain circumstances.
Right to Restriction of Processing: You can request that we restrict the processing of your personal information under certain circumstances.
Right to Data Portability: You can request that we provide you with a copy of your personal information in a machine-readable format.
Right to Object: You can object to the processing of your personal information under certain circumstances.

Under the GDPR, you have the right to file a complaint with the supervisory authority if you believe that you are unable to exercise these rights. In the Netherlands, the supervisory authority is the Dutch Data Protection Authority (de Autoriteit Persoonsgegevns).

6. Data Security

We take appropriate security measures to protect your personal information from unauthorised access, use, or disclosure

7. International Transfers

We may transfer your personal information to countries outside the European Economic Area (EEA). When we do so, we will ensure that appropriate safeguards are in place to protect your personal information, such as the use of Standard Contractual Clauses approved by the European Commission.

8. Breach of Privacy or Confidentiality

8.1 Employees are made aware that the Company has the right to terminate their employment without notice if they disclose, communicate, use or misuse private information without the prior written consent of the Company except to the extent that the employee is required by law to disclose, communicate or use such information.

8.2 If an employee believes that another member of staff has breached confidentiality, they should immediately advise their Supervisor / Line Manager.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Swivelpole
Schillingstraat 15
2988 CT, Ridderkerk
The Netherlands
Tel: +31 (0)85 070 5890